Refund policy
30-Day Money-Back Guarantee & Refund Policy
Last updated: October 28, 2026
Our Guarantee
We want you to feel confident trying CalmDownThere. If you’re not happy with your first order for any reason, contact us within 30 days of delivery and we’ll give you a full refund, even if you’ve used it. No need to send anything back.
How to Request a Refund
Email us at calmdownthere@yahoo.com within 30 days of delivery with:
- Your order number
- A short note on why it wasn’t right for you
That’s it. We’ll confirm your refund within 2 business days.
Guarantee Terms
- The guarantee applies to your first order only.
- Limited to one refund per customer and household.
- Requests must be made within 30 days of the delivery date shown in tracking.
Damaged, Defective, or Wrong Items
If your order arrives damaged, defective, or incorrect, email us within 7 days of delivery with your order number and a photo of the issue. We’ll send a free replacement or issue a full refund, your choice. This applies to every order, not just your first.
Lost Packages
If your order hasn’t arrived within 25 business days of purchase, contact us and we’ll send a replacement or issue a full refund.
Refunds
Approved refunds are issued to your original payment method within 5 business days. Your bank may take an additional 5–10 business days to post it. If you don’t see your refund after that, contact us.
Your Rights
This policy does not limit any rights you may have under applicable consumer protection laws.
Contact
Questions about a refund or your order? Email calmdownthere@yahoo.com. We reply within 1–2 business days.